Services

We love helping people

Making the difference in our Customers’ lives with our service

Highly specialized team dedicated to supporting you every step of the project, from initial feasibility studies to excellent after-sales support.

We know that every project is unique. That’s why we are committed to providing flexible, tailored service solutions to perfectly meet your needs. Whether you’re in the early stages of planning or need help on your maintenance plan, we can help you achieve your goals.

Project management

Key account people linked to your success

Our top priority is to ensure not only the achievement of the set goals, but also to ensure that the set deadlines are met.

A synergy optimized by a dееp undеrstanding of thе customеr’s nееds, as wеll as knowlеdgе of thе tеchnologiеs.

Our project management services consist of providing each customer with a dedicated person to coordinate the design process and logistics of components. A committed team, coordinated through the project manager, ensures a constant and focused flow of information through weekly scheduled meetings, even from the first steps in the design phase to coordinating delivery logistic.

Project management phases

Customer input / URS feasibility study Layout and planning proposal

Project start / order kick off meeting meeting reviews DQ 2

Machine realisation and set up IQ-OQ test validation

FAT SAT run test Production start up support Post sales service support

Validation

Validation process: a fundamental link for your project

Ensuring the quality of equipment used in production processes according to customer requirements is decisive. These protocols not only help achieve consistent product quality, but also states compliance with regulations (GMP5).

We can offer a complete package covering all processes, or alternatively we can provide technical and documentary support and validation test suitable for each audit of the authority.

Our validation service includes

DQ (FDS, HDS, SDS, VDS)

SQ (CFR 21 part 11)

FMEA

FAT AND SAT PROTOCOLS

Training

Trained personnel: an excellent link for managing your assembly platform

Our training services are carried out in-house and provide theoretical and practical sessions regarding machine technology, maintenance, production optimisation and safe operation.
We aim to reduce unexpected events that may occur during production by specialized staff.

Spare parts

Our in-house manufacture link you to a quick spares delivery

We strive to ensure business continuity for our customers through reliable, high-quality spare parts services. Our spare parts are designed and manufactured in-house, ensuring accuracy and compliance to the highest standards. Additionally, in-house production allows us to deliver spare parts quickly, minimizing assembly platform downtime.

Remote assistance

Let’s keep linked to your platform

Our remote assistance services provide our customers high-quality support in the event of an unexpected malfunction.

The service provides real-time remote assistance to the operator working on the machine in order to identify the nature of the fault as quickly as possible and limit or, if possible, avoid on-site intervention.

Hotline

Experts linked to your priorities

The Hotline is a new service designed to provide extremely quick responses to customer inquiries.

The service can be activated upon customer request, allowing priority scaling and ensuring constant presence even in the event of unexpected interruptions.

De-risking

Proof of principle activities a link to a perfect assembled device

We partner with your experts, who are highly knowledgeable about the device’s features, and our team of specialists.
Teamwork including all the steps required to minimize assembly risks and guarantee the highest quality final product.